8 Comments
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Cheryl dudra's avatar

I just signed up and cannot find where to download the fun pack. It was said to be instant.

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Healthy Seniors's avatar

You should have received an automated email. Let me check and send you.

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Healthy Seniors's avatar

I sent you message on Substack

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Deanne's avatar

I clicked to find out the price and found out by doing so I was automatically enrolled for the annual fee. Please delete this charge. Thank you.

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Healthy Seniors's avatar

Thanks for checking, Deanne.

Glad to hear everything looks OK on your end as well.

If you’d like to give it a try sometime, the monthly plan is a simple way to test it out, and you can cancel anytime.

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Healthy Seniors's avatar

Deanne, did you check, is everything ok? I just re-checked and couldn’t find your subscription

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Deanne's avatar

It looks like it is OK . Thank you. Just may want to doublecheck your system. As it had said "thank you" for enrolling with an automatic check in the annual payment box. I didn't realize it was an automatic checkmark in that box without me doing it.

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Healthy Seniors's avatar

Hi Deanne — from what I know, you can’t be enrolled automatically just by checking the price. I looked on my end and don’t see any active subscription for you. Could you please double-check your recent transactions for a charge from us? If you do see one, send me the date and the last 4 of the card so I can find it. If a payment was processed by mistake, you’ll get a full refund right away.

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